Consumer Complaint
Consumers who pay for a specific good or service have the right to take legal action if they receive subpar products or subpar services. The Consumer Protection Act of 1986 gives consumers various legal rights and protections. According to this Act, the customer may take a business or service provider to court with a formal complaint. An online consumer complaint is what this specific issue is known as. If the business ignores a legal warning to correct the problem, a complaint is typically made. All necessary information and accompanying documentation must be submitted when registering a complaint. The consumer courts in India offer clients prompt legal counsel and decisions.
Consumer Protection Bill was introduced in Lok Sabha in 2019 replacing the Consumer Protection Act, 1986. The bill has defined customer rights including the following:
Protection against marketing goods and products which are harmful to life.
Information regarding quality, quantity, purity, standard and price of goods and services.
Access to different products and services at competitive costs.
Reimbursement against unfair and fraudulent trade practices.
The case needs to fall under the purview of the consumer protection act and not under any civil, criminal or labour laws.
The prayer portion of the complaint should consist of a refund and claim amount.
The cases where clients only claim compensation, possessions, return, or exchange of goods will not come under the purview of online consumer complaints/ Edakhil.
If the consideration, refund, or claim amount exceeds Rupees 50 lakhs, then it is not eligible for online filing in the district consumer forum.
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Get StartedLegal Advice + Legal Notice
+18% GST
Professional Fees
Get StartedLegal Advice + Legal Notice
+18% GST
Professional Fees
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Any consumer who has purchased products or availed services, A group of customers with mutual interest, Legal heirs of a dead consumer, Relatives of a consumer.
When a customer is unsatisfied by the service of any service provider or seller, when defects are detected in concerned products or service or when a customer is cheated by a seller, then a complaint can be filed from the consumer’s side.
Yes. We provide end to end legal solutions for our clients. We cover all the stages from document preparation till filing a case, for which we charge a nominal fee of Rs.4999/-.
If anyone is not satisfied with the decision of the National Commission then according to Revision Petition, he or she can file a Special Leave Petition in the Supreme Court within a period of thirty days, which is the limitation period mentioned in the Consumer Protection Act.
When a complaint is made against a person and that person fails to comply with State or National Commission’s decision, he or she shall be imprisoned for up to one month that might extend to three years.
Yes you do need evidence in order to support the complaint you file. The evidence should be legible and read without any problem.
You can file your complaint in Consumer court / forum, or if you need any legal help with regards to your complaint you can contact us and We will help you in taking strict actions against the service provider by sending legal notice to the company. The customer just needs to choose from the package options.